About

I’m an associate professor and User Experience & Assessment Librarian at Montana State University.

My research and practice is multifaceted, involving participatory design, service design, web content strategy, research methods, and professional ethics. I focus these diverse areas through a values-based and user-centered lens. With this approach I seek to expand our knowledge of information services and deepen our understanding of how and why people use libraries. The ultimate aim is to make libraries work better for more people.

I publish and present across the fields of library user experience, assessment, and technology. I’ve been invited to present my work on participatory design and library assessment to the University of Washington, the Orbis Cascade Alliance, the University of Massachusetts Amherst, and the Kentucky Library Association. I’m a past co-convener of the DLF Privacy and Ethics in Technology Working Group, and I hosted a National Forum on Web Privacy and Web Analytics with support from the Institute of Museum and Library Studies. In 2019 I was named a Library Journal Mover & Shaker. I currently serve as editor-in-chief of Weave: Journal of Library User Experience, where I collaborate with a team of editors in shaping the professional and scholarly conversation around UX in libraries.

I hold an MA in Archives and Public History from New York University, an MS in Library and Information Science from Long Island University, and a PhD in Library and Information Science from Humboldt University of Berlin, with a dissertation that examines the ethical practice of library assessment.